Faq
Ordering & Shipping
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by destination, usually ranging from 7-14 business days.
Do you offer express shipping?
Yes, we offer expedited shipping options at checkout. Express shipping delivers within 1-2 business days for domestic orders.
Can I modify or cancel my order?
You may request order modifications within 1 hour of placement by contacting our customer service team. After this window, we cannot guarantee changes as orders enter our fulfillment system.
Products & Materials
Are your art supplies non-toxic?
All our products meet international safety standards. Pencils, markers, and paints are clearly labeled with their safety certifications (ACMI AP, CE, etc.).
What's the difference between your brush sets?
We offer synthetic and natural hair brushes in various shapes and stiffness levels. Product descriptions include detailed specifications about bristle material, recommended mediums, and care instructions.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unused products in original packaging. Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
How do I initiate a return?
Visit our Returns Center in your account dashboard to generate a return label and instructions. Please include all original packaging and accessories.
Account & Technical
How do I reset my password?
Click "Forgot Password" on the login page to receive a secure reset link via email. Links expire after 24 hours for security purposes.
Why can't I add items to my cart?
This may occur if items are out of stock or if you're using an unsupported browser. Try clearing your cache or switching browsers. If issues persist, our support team can assist.
Didn't find your answer? Visit our Contact Page for further assistance.