Refund Policy

At ScribaHaven, we strive to ensure your complete satisfaction with every purchase. Please review our refund policy below for detailed information about returns and refunds.

Eligibility for Refunds

• Items must be returned within 30 days of purchase
• Products must be unused, in original packaging, and in resalable condition
• Original proof of purchase (receipt or order number) is required

Non-Refundable Items

The following items are not eligible for return or refund:

• Custom or personalized stationery sets
• Opened paint tubes or used brushes
• Digital products or downloadable content
• Clearance or final sale items

Refund Process

1. Contact our customer service team to initiate a return request
2. Package the item securely with all original packaging and accessories
3. Ship the item back to our warehouse (return shipping costs are the customer's responsibility)
4. Once received and inspected, we will process your refund within 5-7 business days

Refund Methods

Refunds will be issued to the original payment method used for purchase. Please allow additional time for your bank or credit card company to process the refund.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of delivery. We will arrange for a replacement or refund at no additional cost to you.

International Returns

For international orders, customers are responsible for return shipping costs and any applicable customs fees. Refunds will be processed in the original currency of purchase.

Contact Us

For any questions regarding our refund policy, please reach out through our customer service portal. We're happy to assist you with any concerns about your order.

Note: This policy is subject to change without notice. Last updated: [Insert Date]